FREE RETURNS WITHIN 14 DAYS
Upon receipt of Your package, you have 14 days to return your items to us. The products must be returned new, reconditioned as in their initial state (not crumpled, folded, etc.), with their label and in their original packaging (box, tissue paper, plastic sleeve). A non-compliant return will not be accepted and will be returned to you.
- Log in to your customer account and click on the "MY ORDER HISTORY" area
- Select the products to be returned in the detail of the order. Specify the reason and click on "Generate a return".
- Return your item by post
Please note: No exchange possible. If you return one or more product (s), you will be refunded and must recommend the desired product on the e-shop. We do not reimburse the cost of returning a returned package for which the online return request has not been made beforehand.
- You will receive a return label to stick on the package. Do not forget to include your delivery slip in your package by checking the reason (s) for return.
- Drop off your package for free at the post office closest to you. Remember to keep the proof of deposit. Return is at your own risk.
- Upon receipt and validation of your package, the refund will be made by bank transfer within 5 to 30 days (we process returns as soon as possible).